Customer Service Executive
KH Roberts Jurong East Full-time
Customer Service Executive
Responsible for providing excellent customer service, before and after-sales support in order to maintain overall customer (including affiliates and distributors) satisfaction.
Responsibilities:
- Support the Sales Team by managing the full sales order cycle, including quotation preparation, customer purchase order processing to invoicing, ensuring smooth and timely order fulfilment.
- Process customer purchase orders by creating system-generated Sales Orders and issuing Sales Order Confirmations. Provide customers with accurate shipping schedules and delivery timelines.
- Manage and maintain monthly shipment schedules and monitor cut-off dates for Customer Purchase Orders from various distributors and clients.
- Proactively monitor and follow up on all orders, ensuring any updates on quantities, shipment status, or delivery schedules are communicated promptly to customers.
- Handle a wide range of customer enquiries, including pricing, product samples, project requests, documentation, customer surveys, new business prospects, and product or service complaints.
- Communicate regularly with customers on general updates, order status, and relevant information in a professional and timely manner.
- Coordinate effectively with internal departments to ensure prompt resolution of enquiries and issues, delivering high levels of customer satisfaction.
- Prepare sales data reports and participate in regular meetings with the Sales Team to support business planning and performance tracking.
- Maintain proactive communication with customers to gather forward demand forecasts and share consolidated insights with internal teams.
- Provide backup support to other Customer Service Executives during their absence to ensure business continuity.
- Perform ad hoc tasks and projects as assigned.
Qualifications/Requirements:
- Recognized qualification in administration, sales support, customer service or relevant experience.
- Ability to communicate effectively with knowledge of basic IT skills.
- Detail oriented with strong organizational abilities
- Able to multi-task and manage priorities in a fast-paced environment
Additional info:
Working Days/Hours: Monday – Friday, 8:30am – 5:30pm
Transportation: Frequent shuttle bus schedule from Lakeside MRT & Office
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