Customer Service Officer (Retail / Shopping Mall)

apartmentKnight Frank placeSembawang scheduleFull-time calendar_month23/6/26

About The Role

We are looking for a customer-focused individual to join our team as a Customer Service Officer (Retail / Shopping Mall). In this role, you will be the key point of contact for shoppers and tenants, ensuring a seamless mall experience

What You Will Be Doing

Manage the Customer Service / Information Counter as the first point of contact
Attend to shoppers’ and tenants’ enquiries, requests, and feedback
Assist in mall promotions, events, and campaigns
Handle voucher sales and redemptions
Support Loyalty Programme enquiries and redemptions
Support the upkeep and presentation of the mall
Maintain high service standards and perform administrative duties

We’re Looking For Someone Who’s

Able to work on a 6-day rotating shift, including weekends and Public Holidays
Minimum 1 years of experience in shopping mall or hotel concierge services
Customer-oriented with strong communication and interpersonal skills

Why Knight Frank?

Lots of opportunities for growth and career development.
A supportive, collaborative team that values what you bring to the table.
Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

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