Sales Operations Assistant Manager

We are seeking a hands-on and driven Assistant Manager, Sales Operations to oversee post-course operations, billing governance and revenue follow-through for our corporate clients.

This role will serve as the Deputy to the Head of Sales Operations and will take primary responsibility for post-course documentation, invoicing accuracy, payment tracking, and process governance. The Assistant Manager will also support team leadership, manage escalations, and ensure operational continuity in the absence of the Head.

Key Responsibilities

• Lead and oversee all post-course administrative processes, including: Invoice issuance and billing accuracy, attendance reports and evaluation report consolidation and client submissions.
• Ensure all documentation meets accuracy, compliance, audit, and funding requirements (where applicable)
• Establish and monitor service-level timelines and ensure adherence
• Review complex client documentation before release to clients
• Act as escalation point for post-course-related matters

• Oversee invoicing accuracy and completeness to minimize disputes and delays
• Track Accounts Receivable (AR) and aging reports
• Resolve and manage billing discrepancies in collaboration with Sales and Finance
• Identify recurring billing issues and implement preventive controls
• Provide regular updates on outstanding payments

• Supervise and support the Sales Operations team in day-to-day tasks
• Support overall team coordination and workload allocation
• Provide coaching, training, and guidance to team members to ensure efficiency and service excellence.
• Act as the point of escalation for complex client or internal issues and resolve them in a timely manner.
• Monitor team performance and recommend improvements to processes, systems, and workflows.

• Identify opportunities to streamline and improve existing operational processes.
• Support or lead special projects aimed at improving service delivery or team effectiveness.
• Assist in the documentation and updating of SOPs and operational manuals.

• Work cross-functionally with Sales, Finance, Operations, and other departments to ensure alignment and smooth execution.
• Maintain accurate records and reporting for internal and external stakeholders.

Requirements

• At least 4-6 years of experience in a client servicing, sales operations, or B2B administrative support role, preferably in the education, training, or professional services sector.
• Proven experience in supervising or mentoring a team.
• Strong organizational and multitasking skills, with attention to detail.
• Ability to work under pressure and manage multiple deadlines.
• Excellent communication and interpersonal skills.
• Hands-on, proactive, and solutions-oriented mindset.

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM systems and/or student management systems is an advantage.