Technical Assistant (Claims)

The ideal candidate should have a min 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.

Responsibilities:

• Accurately log all incoming claims into the internal claims system and upload supporting documentation in line with company SOP.
• Draft and issue formal communications to customers and suppliers using company-approved templates.
• Review and organise all technical and commercial documentation required to support each claim, including BDNs, CoQs, surveys, and laboratory reports.
• Ensure all verbal and WhatsApp communications are formally recorded and confirmed via email.
• Monitor the status of active claims, maintaining a clear audit trail and timeline for each case.
• Categorise and escalate claims appropriately using the company’s Claim Involvement Matrix.
• Assist in the preparation and documentation of financial settlements, including processing of credit notes.
• Contribute to supplier performance evaluations and assist in updating internal records following claim closures.
• Ensure full compliance with ISO 9001 quality procedures and ISCC EU framework requirements.

Qualifications:

• Diploma or Degree in Business, Shipping, Maritime Operations, or a related field.
• Certificate in Bunkering Operations & Management (Lloyd’s Maritime Academy) and/or IBIA Alternative Fuels training is preferred.
• Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation.
• Strong attention to detail with a clear and methodical approach to document control.
• Proficient in written communication and confident in drafting structured, professional emails.
• Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous.
• Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!