Sales director and operations
About Luzerne
With over 75 years of brand heritage in Singapore, Luzerne designs and produces bespoke quality tableware for some of the world’s most renowned restaurants, hotels and chefs. We are the pioneer in perfecting fine china without the use of animal bone ash.Our wholly-owned, fully-automated factory in Dehua is also the first in the world to be Halal-certified.
Luzerne’s legacy began in Singapore but extends far beyond its shores even to Dehua where the charming county has been conferred several accolades such as The World Porcelain City and National Civilized City Award (NCCA). Its kilns are also ceremoniously inscribed on the UNESCO World Heritage List.
Luzerne’s global presence in over 58 countries is supported by over 800 employees in 4 global offices in China (Shanghai, Xiamen, Dehua), and our headquarters in Singapore. The Luzerne experience can be enjoyed not only in Michelin-starred establishments but also in the skies with Singapore Airlines.It is the preferred brand with renowned hospitality chains.
The brand recently inaugurated the launch of The Luzerne, Singapore, a milestone project that took more than 2 years in the making by surmounting challenges of the Covid-19 pandemic. This was preceded by the opening of The Luzerne, Dehua in 2019.
Enthralled by what we have to offer? Come, join us in creating the Everyday Best experience and be part of this Singapore heritage!
Overview:
We are looking for an experienced Sales Director to lead a sales team in driving sales for the Singapore Market. The successful candidate will play a key role in developing and executing sales strategies, managing stock, warehouse operations, and optimizing logistics processes to contribute to the overall success and growth of the company.
Key Responsibilities:
- Sales Leadership:
- Develop and implement strategic sales plans to achieve company objectives and revenue targets in both the Horeca and Retail sectors in the company for Singapore.
- Provide leadership, coaching, and guidance to the sales team, fostering a culture of accountability and high performance.
- Drive a customer-centric approach, ensuring that the sales team understands and meets client needs effectively.
- Warehouse Management:
- Oversee stock management, warehouse operations, and logistics functions to ensure efficient and cost-effective supply chain operation.
- Optimize inventory levels and reduce lead times in order not to lose sales due to out of stock situations.
- Team Management:
- Recruit, train, and mentor a high-performing sales team.
- Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to ensure continuous improvement.
- Market Analysis and Strategy:
- Stay abreast of industry trends, competitor activities, and market conditions to identify new business opportunities.
- Develop and adjust sales strategies to address changing market dynamics and achieve a competitive advantage.
- Client Relationship Management:
- Build and maintain strong relationships with key clients and strategic partners in the Horeca industries.
- Work closely with the sales team to understand client needs, anticipate challenges, and provide effective solutions.
- Sales Forecasting and Reporting:
- Monitor and analyze sales performance metrics
- Prepare regular reports for senior management, highlighting key performance indicators and recommending adjustments as needed.
Qualifications:
- Bachelor's degree in Business or Marketing. MBA is a plus.
- Proven track record of success in a sales leadership role, with a minimum of 5 years of experience in the hospitality industry.
- Exceptional communication, negotiation, and interpersonal skills.
- Demonstrated ability to lead and inspire a sales team.
- Strategic thinker with the ability to analyze data and market trends to inform decision-making.
- Results-oriented, with a focus on driving revenue growth and achieving business objectives.