Toa Payoh - Regional Sales and Admin Assistant
LUXURY COACH SERVICE Toa Payoh Full-time
Responsibilities
- Plan and prepare sales kits for Free & Easy packages
- Customize programs/itineraries and prepare coach rate schedule
- Upload packages to the system for selling
- Manually upload and adjust selling prices as approved by management
- Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking
- Manage petty cash in MYR for drivers and weekly expenses (guide’s fee, hotel payments, driver overland claims)
- Prepare refund and coordinate with finance department
- Issue invoices and exchange order for payment
- Prepare quotation for overland groups trips/local transportations and tour group
- Handling all reservations requests/enquires via email and other online/offline channels
- Handle the hotline for overland departures on a weekly rotational basis
- Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking
- Ensure overall customer satisfaction
- Conduct weekly planning for overland trips to Malacca and Kuala Lumpur
- Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email
- Ad hoc duties given by superior
- Candidate should possess Diploma/Professional qualifications in the travel industry
- Possess at least 2 years of experience in the Travel Industry
- Prior experience with corporate sales and marketing will be advantage
- Good knowledge of tour products and tour leading
- Strong interpersonal and communication skills
- Comfortable working in a hands-on environment and contribute to all areas
- Ability to handle stress and work in fast paced environment & extended hours
- Keen interest in local and international travel trends
- Excellent communication in English, Malay, and Mandarin
- Singaporean & PR Preferred
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