Head of Retail, SG - Geylang

Position Summary:

In addition, this position is to lead the development of retail marketplace distribution strategy. The Head of Retail will oversee the Retail Operations, Training, and Customer Service departments.

Job Responsibilities:

• Develop a long-term retail strategy and set priorities to achieve company long term goal – to become the Top 3 global athletic brand
• Develop retail expansion directions, cutting-edge strategy & plans to achieve brand objectives and drive sustainable business growth. Implement and oversee the executions of these action plans
• Involve in annual budgeting, constantly reviews financial data and provide realistic input into the sales budgets

• Build Skechers culture in retail organization, develop and motivate the team, both front line and back office
• Collaborating with the Head Office team to play a pivotal role in rolling out new stores across Singapore
• Driving the operational standards, customer service standards, visual standards according to regional standards
• Oversee and managing the operations of all owned stores to achieve business target and set a benchmark in the markets to deliver premium and excellent consumer experience
• Nurture high-level relationships with the Operations Manager/s and field team. Work directly with the Operations Manager to ensure store processes and procedures are embedded into the organisation
• Evaluating information related to sales, promotions and competitors whilst implementing strategies to target key areas
• Monthly and weekly reporting to analyse business trends across sales within each store
• Launch marketing initiatives/ promotions instore to hit sales targets and deliver brand messages
• Plan and execute atrium events, work closely with marketing for event space booking
• Partner with HR to recruit, identify & develop talents within retail organization

• Oversee the training department, initiate training strategies, aligned with company’s mission and vision
• Work closely with training to formulate training modules, and calendar
• Ensuring store meet the mystery shopper program’s standard

• Oversee the customer service department, ensuring customer service is up to standards

• Work closely with merchandising on product availability levels throughout the day and replenish stocks to ensure 100% availability at all time

• Work closely with local/regional team to develop systems & tools that enable business growth

• Work closely with marketing team to initiate programs to drive traffic and sales.
• Oversee the executions, analysis the results and provide constructive feedback
• Work with visual merchandising team to manage instore visual presentation

Main competencies:

• Places customer satisfaction as his/her core value
• Demonstrates strategic thinking and agility
• Demonstrates leadership to achieve sales and profitability targets
• Operations-minded and hands-on (ready to spend time in stores to help store team to solve issues and to motivate them)
• Strong analytical and decision-making skills set
• The agility to lead, motivate and inspire in a rapidly changing environment

• Diploma or Degree in Retail Management, Business or equivalent
• Professional experience in the retail industry
• Strong commercial skills, good attention to detail and an eye for customer service
• Comfortable with financial aspects (budget, daily stores figures), possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate
• Strong management skills and strategic thinking
• Strong negotiation and influencing skills
• Excellent communication skills – verbal and written to include report writing and group presentations
• A collaborative team player – concerned with the team success as well as individual performance