[ref. e03401201] Project Coordinator - Geylang

About the Programme

The Medical Chaperone & Transportation (MCT) Programme helps the elderly and disabled from low-income homes get to and from their healthcare service facilities, such as medical treatments, rehabilitation and day activity centres through our fleet of 10 vehicles.

Job Responsibilities

1. Client Referrals, Admissions and Discharges

• Manage the referral process for clients reviewing referral documents, verifying eligibility and coordinating approvals
• Facilitate smooth onboarding of new clients by entering information into the system
• Manage client discharges, ensuring accurate and timely updates in the system
• Maintain and update client service records accurately and in a timely manner

1. Subsidy Claims (Government & Internal Subsidies)

• Process and submit claims under relevant schemes in compliance with funding guidelines
• Communicate with government bodies and funding agencies regarding discrepancies or clarifications
• Track claim submissions and support financial reporting needs

1. Payment Processing for Ground Staff and Vendors

• Coordinate and process timely payments for supporting ground staff (medical chaperones) and external vendors
• Maintain accurate records of payment transactions and ensure compliance with internal finance procedures
• Liaise with the finance department to address payment queries or discrepancies

1. Survey Coordination (Quarterly)

• Plan and administer quarterly client and service satisfaction surveys
• Compile and analyse survey results to support operational reviews and quality improvement

1. Point of Contact for IT Related Matters

• Serve as the liaison with the IT department for troubleshooting and escalating technical issues related to the internal IT platforms
• Review system performance, gather user feedback and collaborate with the IT team to implement enhancements and improvements to the platforms

1. Statistics Reporting

• Maintain and compile accurate data for operational metrics and service utilisation
• Generate regular reports for internal use and external stakeholders

1. Annual Audit Support

• Prepare and organise audit documentation, ensuring readiness for internal and external audits
• Support the execution of audit activities and assist in addressing follow-up actions or audit findings as needed

• Undertake or participate in department and society events or activities
• Any other ad-hoc projects

1. Qualifications and Experience

• Diploma in any discipline

1. Additional Skills and Knowledge

• Strong administrative skills
• Proficient in Microsoft Office applications and Google Workspace
• Experience with database or case management systems is desirable
• Good communication skills, both written and verbal
• Ability to handle confidential information with discretion
• Problem-solving skills and ability to coordinate with IT teams for system-related issues
• Ability to work independently and as part of a team

1. Desired Behavior

• Demonstrates empathy and respect towards others
• Takes initiative and proactively solves problems
• Communicates clearly and collaborates effectively within a team