[ref. g4592118] Food and Beverage Guest Relations / Host - Geylang

apartmentCapella Singapore placeGeylang scheduleFull-time calendar_month 

Position Overview

The Food and Beverage Host is responsible for managing the restaurant reservations efficiently. The individual strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role

Food and Beverage Operations
  • Managing reservations through phone and email, ensuring restaurants are confirmed
  • Responding to guest enquiries and requests
  • Communicating guest information to the team (special requests, occasions) to personalize guests' experience
  • Request guests for their dining feedback and communicate feedback to the manager
  • Ensure each guest is warmly welcomed
  • Welcome guests by name and escort them to the designated seats
  • Ensure each guest gets a fond farewell before they leave
  • Assist in building and maintaining a strong guest profile database
  • Support food & beverage service when required
Talent Profile
  • Minimum 1 year of experience in upscale restaurant or hotels.
  • Skillful at communicating with guests and providing excellent service
  • Able to work under pressure
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