Management Trainee - Toa Payoh - ref. j16618219

Key Responsibilities:

1. Outlet Operations

• Learn daily store operations including opening/closing procedures.
• Assist in floor operations including customer service, cashiering, and order taking.
• Support kitchen coordination and ensure food hygiene and quality standards are met.
• Ensure cleanliness and compliance with NEA/SFA requirements.

1. People Management

• Assist in manpower scheduling, shift planning, and deployment.
• Motivate, guide, and supervise service and kitchen crew during shifts.
• Learn and assist in conducting staff onboarding and training.

1. Inventory & Stock Control

• Learn stock receiving, stocktaking, and storage procedures.
• Monitor inventory levels and prevent wastage or pilferage.
• Assist in placing orders and liaising with suppliers.

1. Customer Engagement

• Handle customer inquiries and feedback professionally.
• Resolve complaints promptly and escalate major issues when necessary.
• Ensure a high level of customer satisfaction is maintained at all times.

1. Financial Performance

• Understand basic P&L components (sales, cost of goods, labor cost).
• Assist in sales tracking, reporting, and meeting daily/weekly targets.
• Learn and assist with cost control and sales analysis.

1. Administrative Duties

• Assist with shift reports, petty cash claims, and incident reporting.
• Ensure all operational SOPs are adhered to and updated where needed.
• Participate in outlet audits and compliance checks.