Retail Sales Coffee Specialist - Toa Payoh

About Our Client:

In this role, you will play a key part in delivering a top-tier shopping experience by offering personalized service and promoting premium coffee products.

• Competitive Salary & Benefits
• Location: Central
• Full-Time Permanent Position – 5-Day Work Week, 44 Hours (Shift Work)

Key Responsibilities:

• Greet and assist customers in a friendly, professional manner, contributing to a positive shopping environment.
• Understand customer preferences to offer personalized product recommendations and enhance their shopping experience.
• Master detailed product knowledge across over 60 coffee capsule SKUs, including intensity, origin, flavour notes, and taste profiles.
• Conduct product demonstrations and educate customers on coffee machines and brewing techniques.
• Guide customers in making informed purchasing decisions and help them navigate product choices.
• Accurately process point-of-sale transactions, including cash, credit card, and other payment methods.
• Assist with inventory management, stock replenishment, and ensuring the store remains organized and clean.
• Work collaboratively with the team to achieve sales targets and consistently provide excellent customer service.

Key Requirements:

• A passion for coffee and eagerness to learn about premium coffee products.
• At least 1 year of experience in customer service, retail, or hospitality is advantageous.
• Strong multitasking abilities and the capacity to manage multiple customer interactions effectively.
• Excellent communication and interpersonal skills to engage with customers confidently.
• Attention to detail and the ability to thrive in a fast-paced, high-pressure environment.
• Flexibility to work weekends and public holidays.

If you have a love for coffee, enjoy customer interaction, and excel in a dynamic environment, we would love to have you on board!

EA Licence: 22C1376