Customer Service Representative - Choa Chu Kang

Job Summary:

Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Job Responsibilities:

• Process and maintain customer purchase orders, external customer purchase order systems
• Compiles and generates various customer/sales reports
• Contract review of customer purchase orders
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs
• Prepares and submits customer quotations per established price list/catalog
• Responds to internal and external customer questions

Other Functions:

• May respond to other administrative requests from Account Managers
• May input forecast information
• Picks up and distributes department mail
• Cross train with other Customer Support Representatives
• May provide limited coverage (short term) for account management function

Job Requirements:

• At least 2 years demonstrated work experience in customer-interface role and general business process understanding
• Min Higher diploma/degree/certification in Business Administration, Economics, etc.
• Must work effectively in a team environment
• Solid knowledge of computer systems and software applications
• High level of professional communication and interpersonal skills
• Able to multi-task, detail-oriented and able to prioritize workload efficiently
• Solid understanding of the sales process
• May be required to understand and apply international commercial transaction specifics
• Sound judgment and decision-making skills regarding routine, day-to-day functions