Assistant Security Manager
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
METT Singapore, a Heritage Icon in the heart of Fort Canning Park.
The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.
This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Assistant Security Manager assists the management, employees and guests in every way that is consistent with the protection and prevention objectives.
Day-to-day responsibilities:- 1 Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
- 2 Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- 3 Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
- 4 Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
- 5 Maintain a high level of controlling details within the guest areas.
- 6 Conform to and enforce Security policies, procedures, rules, and regulations as laid down by METT and the hotel in order to achieve the highest levels of uniformity and guest service.
- 7 Ensure that all potential and real Hazards are reported immediately and rectified.
- 8 Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- 9 Assist in safety and emergency training for all employees.
- 10 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
- 11 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
- 12 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- 13 Use safe manual handling techniques and practice safe work habits including Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
- 14 Perform other duties as assigned.
Knowledge, Skills & Experience:
- Minimum 4–6 years of relevant experience, preferably with a luxury lifestyle hotel
- Proven experience in supervising or mentoring junior security staff
- Strong understanding of security operations
- Ability to work efficiently under pressure in a fast-paced environment
- Good command of spoken and written English
- Strong organizational skills and attention to detail
- Team-oriented with a proactive and positive attitude