Customer Service - Bank Officer | Contract

apartmentManpowerGroup placeGeylang descriptionTemporary calendar_month16/1/26

Job Scope

Attend to walk-in customers
Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
Assist in customers' enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
Prospect and introduce customers to the Bank's products and services
Educate and migrate customers towards our digital platform
Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

Minimum Diploma in any discipline
1 - 2 years of experience in customer service-related roles
Ability to face customers in banking branch setting
Tech-savvy and willing to be trained
Ability to understand issues and appropriately escalate to Management in a timely fashion
Ensure compliance with all regulatory requirements
Contributes to self and team effort by accomplishing related results
Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

starFeatured

Customer Service Executive - BYD/Denza

apartmentHarmony AutoplaceGeylang

Job Title: Customer Service Executive - BYD/Denza 5 days works week Location: Ubi Key Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and chat. • Assist in booking appointments for customers...

local_fire_departmentUrgent

Bank Customer Service Call Centre ( Up $4k)

apartmentADECCO PERSONNEL PTE LTDplaceGeylang

quality of service delivery • Ensure accuracy and compliant for all customers' requests • Successfully cross-buy the Bank's products and services • Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs...

check_circleNew offer

Up to $2,580/Month | Customer Service / Administrative Support

apartmentCornerstone Global PartnersplaceGeylang

Job Responsibilities: We are seeking dedicated individuals to join our team in customer service and administrative support roles. Responsibilities include: • Responding to customer inquiries and providing guidance on services via phone • Assisting...