IT Engineer

Job Description:

The Enterprise Support/IT Engineer resolves client IT incidents and tasks using JIRA, email, phone, remote tools, and on-site visits.

Responsibilities:

• Manage and close assigned tickets.
• Document current information and develop SOPs.
• Generate maintenance reports and provision IT equipment for new employees. ● Inspect AV equipment for functionality.
• Support VIP users.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office (including 365), and authorized software.
• Install, upgrade, support, and troubleshoot printers, computer hardware, and peripherals. ● Travel within Singapore for client support (expenses claimable).
• Diagnose and resolve client computer issues remotely or in-person.
• Troubleshoot issues including password resets, printer setup, application problems, basic software diagnostics, and shared drive/folder mapping.
• Perform preventive maintenance and repairs on computers, laptops, and printers. ● Maintain accurate inventory of client IT equipment.
• Execute rack and stack installations of IT equipment in offices and data centers (servers, switches, firewalls).
• Perform cabling and labeling of patch cords.
• (Pre-sales) Facilitate client equipment procurement.
• Coordinate IT equipment deliveries with clients and vendors.
• Collaborate with contractors for project delivery.
• Assist Team Lead with ad-hoc projects.

Qualifications and Skills:

• Diploma or Degree in IT-related field or equivalent.
• Minimum one (1) year of relevant experience or equivalent.
• Proficiency in Desktop/Laptop Technology and Support.
• Foundational knowledge of Network Infrastructure (e.g., TCP/IP, LAN, WAN, Wi-Fi).
• Basic administrative knowledge of Windows 10 and above.
• Positive attitude, reliability, and commitment to client satisfaction.
• Team player.
• Independent, self-motivated, and dynamic.

Preferences:

• Experience with Network Access Points, Switches, and Firewalls configuration.
• Proficiency in MacOS Administration.
• Knowledge of Microsoft 365 and Google Workspace.
• Familiarity with Mobile Device Management (e.g., Intune, AirWatch, Meraki).
• ITIL, CCNA, or AWS Certifications.

Others:

• Working hours from Monday through Friday, 8:30 am to 6:00 pm.
• Ability to provide support during and outside regular business hours may be required.
• Only Sg citizen/SPR.