Customer Service Coordinator

Job Title : Customer Service Coordinator (After Sales Support)

Job Overview:

We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom.

Key Responsibilities:

• Handle incoming calls and respond to customer enquiries in a professional and timely manner
• Assist in processing documentation, including warranty claims and related paperwork
• Provide support to walk-in customers, addressing their queries and concerns
• Explain product features and recommend suitable products to customers
• Coordinate with internal teams to ensure smooth after-sales service operations

Requirements:

• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Basic administrative and documentation skills
• Ability to multitask and handle customer enquiries efficiently
• Prior experience in customer service or retail is an advantage (but not mandatory)

Training:

Product training will be provided

Working Hours:

Monday to Friday

9:00 AM to 6:00 PM