Postgraduate Program Manager / Assistant Manager (Perm, West)

The position is key to ensuring the efficient delivery of academic and administrative services, enhancing students’ learning experiences throughout their studies.

• Location: West
• Type: Permanent

1. Admissions Administration

• Participate in outreach activities (information sessions, recruitment fairs, coffee sessions) and provide guidance to prospective applicants.
• Manage the end-to-end admissions process, from application review to offer issuance.
• Collaborate with faculty, programme committees, and partner institutions on application evaluations and admissions timelines.
• Maintain and improve admissions systems, processes, and data analytics for data-driven strategies.

1. Programme Management

• Oversee timetable planning, course registration, and teaching requests.
• Track intake, enrolment projections, and programme budgets.
• Support curriculum review, course proposals, and fee revisions.
• Implement operational improvements to enhance efficiency.

1. Student Administration

• Provide guidance to students across the student lifecycle (leave, withdrawal, appeals, fee waivers).
• Respond to programme-related enquiries via email, phone, and in-person.
• Support academic tasks including degree award verifications and fee follow-ups.

1. Exam Management

• Coordinate with instructors on marks submission and oversee marks checking.
• Prepare reports for the Board of Examiners (BOE) and manage post-examination processes, including appeals.

1. Events

• Conceptualise and organise student-focused events (info sessions, fireside chats, convocation support).
• Manage logistics, liaise with external parties, and supervise preparation of event materials and corporate gifts.

1. General Administration

• Oversee procurement, finance, and student assistant job management via internal systems.
• Develop and consolidate data management systems and academic reports for management updates.

Requirements:

• Bachelor’s degree with 5–7 years of relevant experience in academic administration.

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