IT Helpdesk
WIS ICT PRIVATE LIMITED Pasir Ris Permanent
Company Overview
Established since 2010 and headquartered in Singapore, WIS ICT is a certified ICT provider delivering tailored Integrated Information and Communications Technology services. As a subsidiary of WIS Holdings Pte Ltd, it focuses on innovative technology solutions to empower clients’ businesses.
Job Summary
You will coordinate client calls and internal team assignments, track helpdesk cases to meet service level agreements, and communicate resolution updates to clients.
Responsibilities- Route client calls accurately to the appropriate internal teams for timely job assignment
- Monitor helpdesk cases actively to ensure service level agreements (SLAs) are consistently met
- Communicate promptly with clients to confirm internal team responses and job resolution status
- Collaborate effectively with team members to support smooth case handling and resolution
- Weekdays, 9am to 6pm
WIS ICT PRIVATE LIMITEDTampines, 3 km from Pasir Ris
on innovative technology solutions to empower clients’ businesses.
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The Job
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• Good writing and verbal communication skills.
• Certifications...