Associate Application Consultant (Support) - Yishun
IQ DYNAMICS PTE LTD Yishun Permanent
We are a leading IT software solution company focus on assisting businesses in elevating productivity by streamlining internal HR processes through the use of our HRiQ Human Capital Management Software. We are a fast-growing company that recognises people as our biggest asset and we continually search and invest in talent to fit into our team culture.
This is an exciting position and you will be working with the team to deliver a great customer support on our world class Human Capital Management to the Customers in Singapore and region.
Responsibilities:
- Assist in resolving customer support queries related to the Application Software
- Perform basic system checks and provide first-level debugging under guidance
- Help with data fixes and assist with minor configuration changes
- Ensure accurate logging and tracking of support issues in the ticketing tool
- Collaborate with product and technical teams to escalate unresolved problems
- Participate in understanding client requirements and guide users on available features
- Provide support during user acceptance testing and new releases
- Assist in ensuring service level goals are met through prompt issue resolution
- Learn and apply troubleshooting methodologies for technical issues
Requirements:
- Diploma or Degree in Information Technology, Computer Science, or related disciplines
- 0–2 years of experience in software support or technical helpdesk roles (internships welcome)
- Familiarity with Windows OS, basic SQL queries, and an introduction to ASP.NET or VB.NET is a plus
- Strong communication and a proactive attitude toward problem-solving
- Eagerness to learn and develop in a structured support environment
- Good team collaboration and customer interaction skills
- Ability to document and communicate issues clearly
- Awareness of best practices in data privacy and information security
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