Sales & Customer Service Assistant Manager

You'll be at the forefront of customer interactions and make commercial decisions - building strong relationships with freight forwarders and internal stakeholders alike.

Key Responsibilities:

• Implement Sales Strategies: Develop and execute sales plans to expand the customer base and increase revenue from cargo services for assigned airline accounts.
• Client Engagement: Engage in cold calls and visit key accounts and potential/ new customers to build relationships and achieve company's sales objectives.
• Quotation Management: Prepare and follow up on cargo rate quotes to secure new and repeat business.
• Pricing Strategy: Develop and implement seasonal pricing structures in response to market demand and competitive conditions.
• Reporting: Prepare and submit daily uplift reports and weekly sales forecasts to headquarters.
• Capacity Monitoring: Track and manage free sale space availability on a daily basis to optimize cargo bookings.
• Relationship Management: Build and maintain strong, long-term relationships with airline principals, freight forwarders, and logistics partners to support sustainable commercial operations.
• Customer Support: Perform shipment bookings on airline system(s) and address freight forwarder inquiries, complaints, and service recovery promptly to ensure high levels of customer satisfaction.
• Flight optimization: Flight planning and coordination to ensure capacity optimization
• Cross-Functional Coordination: Work closely with customer service, operations teams, and ground handling agents to ensure smooth cargo operations and client satisfaction.
• Problem Resolution: Collaborate with the Operations Manager and service partners to quickly resolve operational issues that may affect service quality.
• Marketing & Promotion: Propose and support marketing initiatives and promotional campaigns to enhance brand visibility and competitiveness.
• Additional Duties: Perform other relevant tasks and responsibilities as assigned by management to support team and company goals.

Requirements:

• Prior experience in air cargo commercial or GSA is preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Excel and airline system preferred.
• Ability to multitask and work effectively under pressure.
• A team player with a customer-first mindset, strong commercial sense and attention to detail.

• Work with leading global airline partners.
• Opportunities for career development in the logistics and cargo industry.
• A supportive and collaborative team environment.
• Medical & dental benefits