OPERATIONS MANAGEMENT TRAINEE

Operations Management Trainee

Coverage: Multiple outlets across Singapore

Role Overview

The Operations Management Trainee (Ops MT) will be exposed to end-to-end outlet operations and HQ-level management functions. This role is designed to groom future operations leaders through structured hands-on experience and cross-functional exposure.

1. Multi-Outlet Operations Management

• Oversee daily operational activities across outlets in Singapore
• Ensure operational efficiency, compliance, and service consistency
• Monitor outlet performance and implement improvement plans

1. Cross-Department Coordination

• Coordinate with other departments
• Ensure smooth communication between HQ and outlet teams
• Align operational activities with company objectives

1. Service Quality & Customer Satisfaction

• Drive service excellence initiatives
• Maintain high customer satisfaction standards
• Handle service recovery and continuous improvement processes

1. Leadership & Strategy Development

• Support and guide Outlet Managers
• Assist in developing and executing operational strategies
• Participate in business planning and performance review

1. Procurement & Warehousing (HQ Level)

• Manage procurement of raw materials
• Oversee stock planning and warehousing operations
• Ensure cost control and supply continuity

1. Additional Duties

• Undertake ad-hoc projects and assignments as required

• Well-organized and detail-oriented
• Experience in the laundry industry is preferred
• Positive mindset with strong ownership and accountability
• Self-driven and proactive in problem-solving