O&S Senior Engineer | $7k - $8k | 2 Years Contract ( GOVT ) - Geylang

Join Our Innovative IT Team – Shape the Future of Technology!

Are you passionate about solving complex problems and driving digital transformation?

We're seeking a dynamic and skilled IT professional to join our forward-thinking team.

O&S Core Activities :

1. To ensure smooth operation of existing systems under the OASIS project and successful implementation of any upgraded software and hardware components.
2. To liaise and work with the Authority appointed teams, contractors, service providers, third parties and Authority appointed personnel in the course of delivering the project activities.
3. To perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.
4. To support and work with the Authority in managing DSTA and/or MINDEF system audits.
5. To manage Vulnerability Assessment (VA) activities, and work with the Authority appointed Contractor to rectify all issues identified.
6. To assist the DSTA Team for any experimentations, researching, testing and evaluation :

Incident Management -

To manage system support issues to resolve all defects that are reported.

To respond to incidents and problem reports in accordance to Authority stipulated Service Level Agreement (SLA).

To lead investigation and liaise with required stakeholders on resolution of problem (including those which are cross-systems or due to Authority Furnished Equipment)

To provide timely updates to user management and DSTA on incidents / problem investigation.

To provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.

To perform defect trend analysis to address recurring incident.

Managing the resources in ensuring the expedient and proper closure of incidents and service requests.

To perform defect trend analysis to address recurring incident.

Change Request Management -

To propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes

To conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.

To plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.

To manage and work with the existing system integrators of IT systems interfacing with OASIS/O2, in integrating all components of the solution to deliver the solution.

Contract Management -

To manage contract milestones (within the contract scope) while DSTA manage the contract and overall budget approved from the AOR.

To liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover

Requirements :

• Experience in IT audit is advantageous.
• Familiarity with IM8 or equivalent ICT policies is advantageous

Principal Engineer:

• Shall have at least 10 years of working experience in information technology.

Senior Engineer:

• Shall have at least 3 years of working experience in information technology.