Patient Service Associate (Executive Health Screening)
Healthway Medical Group Toa Payoh Full-time
Job Description
- Attend to patients’ needs in a calm, courteous, and professional manner
- Handle new clients/patients’ inquiries and provide prompt responses and assistance
- Promote positive relations with all individuals who come into contact with the clinic
- Maintain confidentiality of all patient information and pertinent health screening data
- Work cohesively with other departments and co-workers as part of a team
- Analyze and resolve problems while exercising good judgment
- Perform basic clinical procedures, including triage measurements such as height and weight (training will be provided)
- Demonstrate willingness and interest to learn phlebotomy and other basic clinical skills (training will be provided)
- Background in customer service / front desk / concierge roles
- Minimum GCE N / O Levels
- Excellent communication and interpersonal skills
- Experience as a receptionist or front-line counter staff will be an added advantage
- IT-savvy and comfortable using computer systems
- Keen interest in learning basic clinical procedures, including phlebotomy and patient triage
- Able to commit to a 5.5-day work week (Monday to Friday; Saturday)
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