Operations Director

Job Summary

The Operations Director ensures governance, performance accountability, and cross-departmental alignment while supporting the organization’s long-term growth objectives.

• Develop and execute operational strategies that align with corporate goals to drive organizational efficiency and scalability
• Establish and maintain policies, governance frameworks, and standard operating procedures to ensure operational excellence and compliance
• Lead and mentor the operations team by setting clear performance expectations and accountability standards to enhance team effectiveness
• Drive continuous improvement initiatives that increase operational efficiency, service quality, and scalability across functions
• Provide executive oversight of all on-site and off-site projects through operational leads to ensure timely and high-quality delivery
• Establish, monitor, and report key performance indicators (KPIs) to senior management to track operational performance and inform decision-making
• Identify operational risks and implement effective mitigation strategies to safeguard organizational objectives
• Oversee operational budgeting, cost control, and resource allocation to optimize financial performance and service delivery
• Align manpower planning with service demands and financial targets to ensure adequate staffing and cost efficiency
• Collaborate with the Accounts Department to ensure billing accuracy, financial efficiency, and margin optimization
• Manage vendor and partner relationships to ensure service reliability and cost-effectiveness
• Oversee corporate accounts and strategic partnerships to support business growth and operational alignment
• Govern the preparation of service agreements, quotations, pricing structures, and contractual documentation to ensure compliance and clarity
• Collaborate with management to define and implement long-term operational direction that supports organizational growth
• Support brand positioning through oversight of corporate decks, reports, and client deliverables to maintain consistent messaging and quality

• Minimum 8–10 years of experience in operations management, including at least 3–5 years in a senior leadership role
• Proven track record of leading and scaling operational functions
• Strong financial acumen with demonstrated experience in budgeting and performance management
• Demonstrated ability to lead cross-functional teams and drive organizational change
• Excellent strategic thinking, problem-solving, and decision-making skills
• Strong communication and stakeholder management capabilities