[ref. y61354217] Business Analyst (ServiceNow) | Contract - Bedok

• 1 year, Renewable Contract
• Consulting

Summary

This role involves working closely with cross-functional teams to deliver scalable, cloud-based solutions that improve operational efficiency and user experience.

• Lead requirements gathering using human-centered design and design thinking techniques
• Conduct in-depth analysis of current business processes and systems to identify improvement opportunities
• Create strategic roadmaps and translate business needs into actionable digital solutions
• Define user stories, functional specifications, and acceptance criteria
• Manage ServiceNow configurations, customisations, and integrations
• Oversee full solution lifecycle: design, development, testing, deployment, and transition to operations
• Perform impact analysis on change requests and support continuous improvements
• Facilitate workshops and training sessions to drive knowledge transfer and user adoption
• Collaborate with technical teams to ensure cloud architecture compliance and integration best practices
• Build and maintain strong stakeholder relationships across business and technical teams

• Diploma or Degree in Computer Science, Information Technology, or related field
• At least 4 years of experience in digital transformation or business analysis roles
• Managed successful end-to-end ServiceNow implementations
• Experience working with enterprise SaaS platforms, with deep ServiceNow expertise
• Proficient in ServiceNow configuration, scripting, workflows, and integration
• Familiarity with Agile methodologies and product-centric delivery
• Understanding of modern cloud architectures and development practices
• Knowledge of automation, AI/ML tools, and enterprise integration frameworks