Customer Service Officer

apartmentSmarthire by SEEK placeBukit Merah scheduleFull-time calendar_month8/4/26

Our client is seeking a Customer Service Officer to join their team!

Are you a detail-oriented professional with a knack for customer service and coordination? Our client is currently looking for a Customer Service Officer to play a pivotal role in ensuring seamless service delivery and customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is committed to providing top-notch service.

About Our Client

Our client, a leading M&E company based in Singapore, has been a trusted name in HVAC projects since 1993. With expertise in residential, commercial, and industrial sectors, M-TECH offers a comprehensive range of services from design to maintenance, supported by a diverse and competent workforce.

What you'll be doing?

Optimize Scheduling: Coordinate and optimize daily schedules, ensuring maximum efficiency and service delivery.
Customer Communication: Act as the primary point of contact, professionally handling inquiries and communications.
Quotation Preparation: Prepare accurate quotations for repair or replacement works, following up with customers for approval.
Documentation: Prepare essential safety and regulatory documentation, ensuring compliance and tracking.
Record Keeping: Maintain meticulous records of job confirmations and project milestones for reporting.
Site Coordination: Arrange site entries and work permits, liaising with suppliers for parts availability.
Customer Updates: Provide proactive updates to clients, resolving feedback or complaints to ensure satisfaction.
Additional Tasks: Perform any other tasks as assigned by management.

Who are they looking for?

Experience Required: At least 2-3 years' experience in ACMV Customer Service is essential.
Education: Nitec/Diploma level and above.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from all qualified candidates, regardless of background or experience.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

#SmartHire

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