Geylang - Manager, Alumni Engagement (1 year contract) / West / Up to S$7000

Duration: 1 year contract

• Develop and improve data reports for the Office of Alumni Engagement (OAE) and senior management.
• Maintain accurate alumni engagement data (including by not limited event participation, CET, volunteerism) by working with OAE and departments.
• Fulfil ad hoc data requests within specified deadlines, and update alumni LinkedIn profiles and notable alumni lists,
• Work with the team lead and senior executive on recruitment, training, and supervision of student helpers for Blackbaud CRM data updates.

• Collaborate with units like the University Advancement Office and Centre for IT Services (CITS) to improve alumni-related IT services.
• Co-lead and coordinate data/IT projects, and manage technical aspects of the alumni portal.
• Work with internal and external stakeholders including OAE colleagues, CITS, schools, alumni and vendors.

• Guide and partner with the senior executive in ensuring CRM data accuracy and managing CRM access requests.
• Support data audits and ensure compliance with data privacy policies.
• Maintain and update standard operating procedures (SOPs).

• Bachelor's degree in Information Systems/Technology, Data Analytics or other related fields.
• Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint.
• Knowledge and skills in data visualizations
• Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies.
• Minimum 4-5 years’ experience in data and database management, or customer or membership-type platforms/app or IT related-projects
• Experience in managing others e.g. junior staff will be advantageous.

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