IT Senior Business Analyst - Client Onboarding (Contract)
PERSOL Pasir Ris Temporary
About the client: Our client is a Reputed Bank.
Responsibilities:
- Engage with multiple user groups involved in the client onboarding process across APAC region to gather, analyze, and document business processes and requirements
- Validate, and translate business requirements into clear functional specifications, user stories, and acceptance criteria, aligned with Agile delivery methodology
- Facilitate requirements workshops and walkthrough sessions to document as is and to be client onboarding processes, including exception handling scenarios
- Act as the primary liaison between business users and the delivery team to ensure accurate interpretation and implementation of requirements
- Proactively manage, track, and resolve issues arising from business requirements, process gaps, or system solution design
- Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating with business users, and validating business outcomes against agreed requirements.
Requirement:
- Bachelor’s degree in Computer Science, Information Technology or related field.
- Minimum 5 years of Business Analyst experience supporting major initiatives within Corporate Banking or Financial Services
- At least 3 years of hands-on experience in Client Onboarding, KYC, or Client Lifecycle Management related projects
- Demonstrated experience in writing high quality user stories and acceptance criteria for Client Onboarding and KYC projects
- Strong working knowledge of Client Lifecycle Management, preferably on Pega CLM, including core functional concepts such as case management, workflows, routing, SLAs and dashboards
- Proven ability to manage and align multiple stakeholders across APAC, operating effectively under tight timelines and delivery pressure
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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