Executive Assistant (Medical Records Office)(8165) - Geylang

Executive Assistant/ Senior Executive Assistant will provide operational support in implementing work processes in Medical Records Office. The Staff is expected to work independently as well as a team member to fulfil the required tasks within the given time frame.

Duties and Responsibilities

1. Provide operational support in the assigned MRO function

• Ensure all medical records are managed under strictest confidentiality and security.
• The Staff is expected to be proficient in the use of electronic systems and Microsoft Office programmes (e.g. Excel, Word) to support daily operational functions of MRO.
• The Staff is expected to assist and provide advice to both internal and external parties with regards to medical records related processes.
• Register and process medical report requests, including cashier function for medical report payment.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.

1. Assist in data collection

• The Staff is expected to assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.

1. Active participation in improvement projects

• The Staff is expected to participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.

• Handle any ad-hoc tasks assigned by Executive/Manager.
• Plan and manage job/task assignment.
• Conduct quality check on medical report before release.
• Assist in the preparation of statistics such as monthly performance report.

• Minimum GCE “A” level or Diploma.
• Good knowledge on use of PC software and application.
• Proficient in the use of Microsoft Office like Excel and Word to assist in the management of the department’s data.
• Preferably 1 year of working experience in healthcare or service industry.
• Experience in hospital operations will be advantageous.
• Able to work in fast-paced environment.
• Good communication, interpersonal skills.
• Service oriented and customer focused.
• Meticulous, organised with positive working attitude, team player and willing to learn.