Tampines - Full-time Customer Service Officer (Accommodation, Sealand Villa)

The Job:

• Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.
• Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
• Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
• Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.
• Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
• Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.
• Follow-up on lost and found items for all villas and within the clubhouse.
• Monitoring of vehicle movement and vehicle registration.
• Issue quotation for corporate bookings enquiries.
• Raise billing requests as and when required.
• Perform Duty Manager’s duties.
• Perform any other duties as assigned by Management from time to time.

• Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
• Engage members/guests in conversation and provide assistance as requested.
• Handle members/guests’ problems and complaints promptly and professionally.
• Deal with incidents and update management on incidents’ follow-up actions.

Requirements:

• Minimum GCE ‘N’ level with at least 1 year of relevant experience in a similar capacity
• Customer service oriented
• Possess good interpersonal and communication skills
• Good customer service skills and integrity
• Must be able to perform shift duties and work on weekends and public holidays

Additional Information:

• Work Location: 326 Sealand Road Singapore 508252
• 5-day work week (Mon to Sun)
• Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm
• Monthly laundry allowance provided

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities
• Terms & conditions apply.

We regret that only shortlisted candidates will be notified.