Application Support Analyst (Microservices, CI/CD) - Geylang

• 12 months contract
• Work location: Pasir Panjang
• Hybrid work arrangement (after 6 months)

The Opportunity

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for lients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).
• Manages user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected]