Guest Relations Officer (Joining bonus of $5000 for Singaporeans & PRs)
Company description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry.SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries.These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Job description:
About Us
SATS Seletar Aviation Services (SSAS), a subsidiary of SATS Ltd, specialising in providing ground handling services for Firefly as well as bespoke travel experience for passengers travelling on private jets or chartered business jets at the Seletar Business Aviation Centre (SBAC).We are committed to delivering a seamless and stress-free travel experience.
Why Join Us
As a Guest Relations Officer, you play a vital role in creating a memorable experience for our passengers. You will be a part of a dynamic team, working in an exciting and exclusive environment. You can look forward to growth opportunities, attractive incentives, and valuable experience.
Job Descriptions- Ensuring the smooth day-to-day running of Business Aviation Centre (BAC), ensuring that a 5* service is delivered to customers.
- Ensure the team projects a pleasant, friendly and professional manner with an emphasis on customer service.
- Work as a team member, assisting all customers' and staffs' needs and inquiries.
- Manage bookings and operations flow within the BAC.
- Handle enquiries and complaints promptly, efficiently and professionally.
- Maintain high level of customer satisfaction.
- Manage the performance of the BAC (accountable for KPIs).
- Responsible for the accountability of stocks in the BAC.
- Monitor and ensure the quality of food, services, hygiene, cleanliness and tidiness in the BAC.
- Liaise with airport authorities and Ground Handling Authorities (GHA)s.
- Handle administrative duties, including rostering and duty assignments.
- Able to commit on weekends and public holidays.
- Minimum diploma in a relevant field.
- At least 3 years' experience in customer service / hotel / lounge related industry.
- Familiarity with hospitality industry standards.
- Exceptional interpersonal skills to enhance the service standards throughout the operation.
- Excellent communication, guest service and time management skills.
- Able to organise, plan ahead and manage workload.
- A team player and a self-starter, yet able to work independently.
- Ability to work effectively in a fast-paced and multi-tasked environment.
- Proficiency in English; knowledge of additional languages is a plus.
- Computer literacy