Senior IT Support Engineer

Job Description:

If you’re passionate about technology, problem-solving, and improving user experiences, we invite you to apply.

KEY RESPONSIBILITIES:

• Provide onsite and remote end user, network, server support for Chubb Singapore office and site locations.
• Tracking & documenting support activities using ticketing system.
• Proactively troubleshoot issues and resolve them in a timely manner.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and mobile OS (iOS, Android), File and Print, Office365 services (Office suite, Outlook, SharePoint, OneDrive, Teams etc.).
• Participate in IT projects, provide system related advice and recommendation.
• Provide user training where necessary.
• Liaise with IT in HQ with regards to projects or IT issues.
• Work with vendors to setup new systems or resolve issues experienced by business users in a timely manner.
• Other ad-hoc duties assigned by manager.

DESIRED SKILLS & EXPERIENCES:

• Diploma / Degree in Computer Science/Information Technology or equivalent.
• At least 3 years experience in EUC support.
• Fundamental knowledge of network and server administration. i.e. LAN & WAN, firewall, load balancers, VLAN, Azure, physical server setup.
• Basic understanding of enterprise routers, switches, firewalls, especially Cisco.
• Sound analytical and problem solving skills with regards to end user, network and server issues.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience with working and managing IT support vendors.
• Possess an understanding of the following:
• Windows 10, iOS and Android OS
• Office 365, including Outlook, Teams, SharePoint Online, OneDrive.
• Complying with company EH&S policies, procedures and rules, and any applicable regulatory requirement