Front Office Supervisor-Ji Hotel Orchard - Bukit Merah
H World International Bukit Merah Full-time
Job Responsibilities:
- Enhance the hotel’s reputation by increasing positive guest reviews.
- Train, mentor, and supervise front desk staff to ensure excellent service standards.
- Manage and coordinate OTA (Online Travel Agency) bookings and ensure reservation accuracy.
- Handle and resolve guest complaints promptly and professionally to maintain guest satisfaction.
- Oversee daily front desk operations, ensuring smooth check-in and check-out procedures.
- Maintain high standards of customer service and operational efficiency.
Requirements:
- Minimum 2 years of experience in a hotel front desk or related supervisory role.
- Strong communication, leadership, and problem-solving skills.
- Familiarity with OTA systems and reservation management.
- Ability to work in a fast-paced environment and handle guest feedback professionally.
- Possess a strong sense of responsibility and commitment to delivering excellent service.
- Proficient in both English and Chinese; knowledge of other languages will be an advantage.
- Work Schedule: 6 days per week (1 day off per week)
Benefits:
- Opportunities for training and career advancement
- Annual leave and medical benefits
- Birthday leave
- AWS (Annual Wage Supplement)
Katong Holdings Pte LtdBedok, 12 km from Bukit Merah
positivity into their environment. They combine informality and fun with professionalism and sophistication.
Join us as a Assistant Front Office Manager in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously some key skills because...
Amara Hotels & ResortsBukit Merah
RESPONSIBILITIES:
• Lead Front Office operations and ensure adherence to the policies and operating standards
• Leading & Developing team members
• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing...
H World InternationalBukit Merah
Job Overview:
We are seeking a customer-oriented and motivated Front Office Executive to join our team at Ji Hotel Orchard. As part of our Front Office team, you will be the first point of contact for our guests, ensuring a seamless check-in...