Restaurant Host/Hostess
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience.With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Restaurant Host/Hostess
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Setup hostess station and complete mise-en-plus prior to the start of operation hour for each meal period
- Operate and use POS and dining reservation system
- Take and enter reservations/cancellations in reservation system in accordance with departmental standards.
- Reconfirm reservation through telephone or email on daily basis for each meal period and highlight to superior on high business volume day/meal period
- Check email in-box and reply all enquiries within 24 hours
- Handle all table allocation based on reservation and guests preference for each meal period in accordance with departmental standards
- Check on correctness of reserved table arrangement and preferred seating prior to the start of each meal period
- Handle all guest requests such as cake ordering, dietary requirement, etc. Ensure all information are accurately recorded and communicate to service and culinary team
- Handle menu update, printing and buffet tag creation, if any. Ensure all menus and reading materials are in good condition and clean
- Perform or assist in the Floor Service duties whenever is required
- Perform opening shift and closing shift duties as assigned
Qualifications:
- 1 year Hospitality industry experience
- Completion of formal Secondary/O level education
- Technical service skills
- Interpersonal skills – communicates easily/openly
- Excellent communication skills in spoken/written English
- Reliable and consistent
- Personal presentation & grooming, clean/tidy
- Can work as part of a team
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS