IT Operations Lead

What You Will Do

• Lead day-to-day operations of laptops, desktops, mobile devices, copiers, PABX, network equipment, and CCTV systems
• Troubleshoot and resolve hardware, software, and network issues
• Ensure stable operation of email, ERP, CRM, and other business systems through vendor coordination

• Manage user accounts, access rights, and system permissions
• Oversee onboarding and offboarding processes, ensuring timely access changes
• Maintain accurate IT asset and access records

• Serve as primary point of contact for IT vendors and service providers
• Coordinate issue resolution, upgrades, and renewals
• Track IT contracts, licenses, and service agreements

• Implement IT security controls aligned with company policies
• Monitor backups and lead disaster recovery planning and execution
• Respond to IT incidents promptly to minimize business disruption
• Support PDPA compliance and other relevant regulatory requirements

• Evaluate, implement, and enhance IT systems and tools
• Document system configurations, processes, and improvements
• Drive operational improvements to increase efficiency and reliability

Technical Environment (Examples)

Windows Server, Active Directory, Microsoft 365, network routing and switching, firewall management, VPN configuration, backup and recovery solutions, cloud ERP/CRM administration, endpoint security, PABX systems, CCTV management, IT service management tools, ticketing systems

• Diploma or degree in IT, Computer Science, or related field
• 5-8 years of IT operations, systems administration, or IT support
• Multi-site office environment experience preferred
• Proven vendor coordination and enterprise system management experience
• Strong working knowledge of Windows environments, Microsoft 365 administration, and IT service management practices
• IT certifications preferred (CompTIA A+/Network+, Microsoft Modern Desktop Administrator, Cisco CCNA, ITIL Foundation)

• Accountable and dependable with strong operational ownership
• Structured, organized, and detail-oriented
• Comfortable making independent operational decisions
• Calm and decisive during incidents or disruptions
• Proactive in identifying and preventing issues
• Continuous learner who stays current with technology trends