ServiceNow Developer PM / BA

Job Title

ServiceNow Developer PM / BA

Occupation

PROJECT MANAGEMENT MANAGER

Job Description & Requirements

ServiceNow Developer

Occupation

SOFTWARE DEVELOPER

Job Description & Requirements

Key Responsibilities:

• Lead the development and implementation of custom applications using ServiceNow App Engine
• Provide technical mentorship and guidance to junior developers
• Design and develop complex workflows, business rules, and custom applications
• Establish coding standards and best practices for the development team
• Conduct code reviews and ensure quality of deliverables
• Troubleshoot complex technical issues and provide solutions
• Create technical documentation and knowledge base articles
• Participate in architecture discussions and solution design sessions

Required Qualifications:

• Minimum 7 years of ServiceNow development and implementation experience
• Minimum 3 years of hands-on experience with ServiceNow App Engine development
• Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)
• Experience in at least 2 large-scale ServiceNow implementations
• Strong expertise in JavaScript and ServiceNow scripting
• Proven track record of technical leadership and mentoring

Technical Skills:

• Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates
• Expertise in ServiceNow scripting using JavaScript
• Strong understanding of ServiceNow platform capabilities and limitations
• Proficiency in:

o Business Rules

o Client Scripts

o UI Policies

o UI Actions

o Workflows

o Flow Designer

o Integration Hub

• Experience with source control and deployment tools
• Knowledge of REST/SOAP web services and APIs

Leadership Skills:

• Demonstrated ability to mentor and guide junior developers
• Experience in conducting technical training sessions
• Strong code review and quality assurance skills
• Ability to translate complex technical concepts to non-technical stakeholders
• Experience in estimating development effort and managing technical deliverables

Additional Requirements:

• Experience with Agile development methodologies
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in creating technical documentation

Preferred Qualifications:

• Experience with multiple ServiceNow releases and platform upgrades
• Knowledge of ITIL processes and frameworks
• Experience with performance tuning and optimisation
• Background in implementing ServiceNow best practices and governance
• Additional technical certifications in relevant areas