Student Admin Officer

About the Role

We are seeking a responsible and customer-oriented Student Admin Officer to support student affairs, front-desk operations, and administrative functions. This role focuses on service, coordination, and admissions support.

Key Responsibilities

• Handle enquiries from students and parents via phone, email, and walk-ins.
• Provide professional, timely, and accurate information about school procedures and student services.
• Assist in resolving issues/feedback and follow up to ensure satisfactory closure.
• Maintain a positive and welcoming front-desk experience.

• Assist with admission process, student registration, and documentation.
• Maintain and update student records and internal databases.
• Coordinate with academic and administrative teams on student-related matters.

• Perform administrative tasks assigned by the Administration Head.
• Assist with scheduling, documentation, and internal communication.
• Support website updates and simple content changes when required.
• Participate in job rotation to learn new responsibilities and support operational needs.

• Communicate effectively with students, parents, internal staff, and external stakeholders.
• Follow established communication procedures, guidelines, and service standards.

• Minimum GCE ‘O’ Level, with passes in English and Chinese.
• Good command of spoken and written English and Mandarin (to liaise with Mandarin-speaking parents).

• Pleasant and professional demeanour.
• Strong communication and interpersonal skills.
• Responsible, reliable, and willing to learn.
• Able to multitask and handle pressure during peak periods.
• Good phone etiquette and active listening skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Customer service experience is an advantage.
• The ability to speak a foreign language is a bonus.

• Reports directly to the Administration Head.