SALES MANAGER

We are a leading retailer in the furniture and bedding industry, offering a wide range of quality products to meet diverse customer needs. With a strong commitment to service excellence, we are seeking an experienced and driven Sales Manager to oversee showroom operations, drive sales growth, and ensure an exceptional customer experience.

Key Responsibilities:

• Lead, manage, and motivate the sales team to achieve monthly and annual sales targets.
• Attend to customers and deliver professional product consultations.
• Introduce, recommend, and upsell furniture and bedding solutions tailored to customer needs.
• Prepare, analyse, and present sales reports to management.
• Maintain and uphold showroom standards, ensuring cleanliness, organisation, and appealing displays.
• Coordinate with the logistics department to ensure smooth and timely deliveries.
• Collaborate closely with the marketing department to plan and execute sales campaigns and promotions.
• Monitor market trends, competitor activities, and customer feedback to develop effective sales strategies.
• Manage inventory levels in collaboration with the purchasing team to ensure product availability.
• Provide training, guidance, and performance feedback to sales staff.
• Handle escalated customer concerns professionally to ensure satisfaction and retention.

Requirements:

• Proven track record in sales management, preferably in furniture, home décor, or retail.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation with a proactive problem-solving approach.
• Analytical mindset with the ability to interpret sales data and market insights.
• Proficient in MS Office and comfortable with sales reporting tools.
• Willingness to work retail hours, including weekends and public holidays.