Medical escort/aide and transport (met) executive - Woodlands

The Job

The Medical Escort/Aide & Transport Executive is responsible for managing and coordinating non-emergency medical transportation and escort services for clients. This role involves scheduling, liaising with drivers and volunteers, client assessment, and ensuring that each client's journey is safe, comfortable, and well-documented.

• Manage client referrals from AIC and senior members, conducting initial assessments to determine service needs.
• Maintain up-to-date client profiles covering medical, mobility, and psychosocial aspects.
• Coordinate and schedule medical escort services; accompany clients when necessary.
• Ensure client safety and well-being during transport and appointments.
• Engage, train, and coordinate volunteer escorts; maintain volunteer roster and assign duties.
• Collaborate with drivers to plan efficient transport routes and schedules.
• Keep accurate service records, including trip logs and incident reports.
• Submit timely MET reports and support audits by ensuring complete documentation.
• Uphold confidentiality and data protection standards.

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.