Desktop Support Engineer - Bukit Merah

As a Desktop Engineer, you will serve as the first contact point to provide desktop support for users. You will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues. Moreover, you will ensure that software, licenses, and operations comply with standards in a timely manner. The broad area of your job responsibilities will cover the following:

• Perform Desktop Support services for users, which includes receiving, prioritising, documenting, and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and meet SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Update incident records
• Create and update work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements:

• 1 year of desktop support experience
• Minimum NITEC in IT relevant discipline
• Hands-on experience supporting Microsoft 365 products
• Good customer service

EAP No. R1982267

EA License No. 95C5411