[ref. y61791720] NTUC - Assistant Manager, Senior Social Worker/Senior Case Manager

Are you passionate about making a meaningful difference in the lives of individuals and families facing mental health challenges?

If you're purpose-driven, clinically skilled, and thrive in a dynamic, collaborative environment, we invite you to grow your career with us!

Key Responsibilities:

• Plan, implement and monitor the care process, referral and follow-up workflow.
• Provide supervision to the team to provide care and support, in alignment with the overallprogramme objectives, adhering to the relevant ethical and legal guidelines.
• Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
• Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care ands upport for clients and caregivers.
• Establish and review work and communications workflow including identification, referraland escalation work processes as well as the development/update of the servicemanual.

1. In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.
2. Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
3. Ensure programme data and documents are kept and maintained, in accordance to theprogramme requirement, as well as the prevailing personal data protection andsecurity guidelines.
4. Oversee the training and professional development of the team with relevant competencies toprovide the appropriate care and support for clients and caregivers, aligning to the intended care model.
5. Other ad-hoc assignments at the discretion of the Department Head

• Bachelor's Degree preferably in Social Work/ Psychology/ Sociology/ Gerontology/ Counselling
• Minimum 3 years' experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in Google Suite applications
• Good communication skills (oral and written)
• Passion in community services and service oriented
• Strong judgment and decision-making skills
• Effective problem-solving abilities
• Meticulous with record-keeping and attention to detail
• Possess 1-2 years of experience in administration Meticulous and independent

• Ability to speak English, Mandarin and Malay to communicate with clients that are only proficient in one language would be advantageous