Sales, Business, Operations Assistant/Manager - Geylang

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1. SOP Development (Sales & Enrolment Related)

• Develop, upgrade, and refine sales-related SOPs to meet the evolving operational needs of centres.
• Contribute to the improvement of Mind Space SOPs from the HQ level.
• Ensure SOPs are practical, effective, and aligned with centre operations needs.
• Act as a guardian of Sales Policies, Compliance, and Promotions related to MindChamps MindSpace, MC MECS, PSLE & MR Enrichment.

1. Communication & Information Management

• Serve as the main liaison between HQ and centre managers, ensuring timely and accurate dissemination of information.
• Maintain and update SharePoint folders related to Sales & Enrolment matters.

1. Enrolment & Sales Reporting

• Extract and consolidate enrolment data from all centres for HQ’s weekly sales reports.
• Liaise with Finance to ensure savings and promotions are accurately reflected in the system.

1. Centre Support & Advisory

• Advise centres on enrolment processes, operational matters, and ongoing promotions.
• Guide centre leaders in meeting sales targets and driving enrolment growth.

1. Parent Engagement & Retention

• Contact parents who provide “poor” feedback in the weekly pulse surveys to gather insights and address concerns.
• Support centre managers and business leaders in parent conflict resolution at the HQ level.
• Train and guide centre leaders in developing and executing retention strategies.

1. Onboarding of New Leaders

• Provide onboarding, training, and guidance to new Business Leaders (BLs) and Centre Managers (CMs) on sales, admissions, and engagement.
• Maintain and update shared system folders to support centre enrolment & sales.

1. Sales & Business Strategy / Execution

• Propose and design engaging & exciting enrolment campaigns and promotions from the HQ level.
• Obtain necessary approvals for business and sales proposals. (AP)
• Lead and inspire centre leaders to actively participate in HQ-initiated campaigns.
• Conduct random checks to ensure effective execution of events and campaigns at the centre level.

Qualifications & Requirements:

• Diploma or Degree in Business Management, Administration, or a related field.
• Proven experience in sales conversion and parent engagement.
• Strong IT proficiency, with working knowledge of Microsoft Word, PowerPoint, and Excel.
• Excellent organizational, multitasking, and communication skills.
• Collaborative mindset with the ability to engage multiple stakeholders.
• Knowledge of the education industry, sales, and operations is an advantage.
• Strong problem-solving skills and the ability to reflect and adapt.
• Willingness to travel for sales events or centre audits.
• Proactive, positive, and versatile in driving new initiatives and developments.