[ref. p07919721] SOFTWARE DEVELOPER

• Design, develop, and implement ServiceNow ITOM and IRM modules with a focus on Discovery, Service Mapping.
• Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources.
• Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows.
• Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits.
• Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules.
• Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles.
• Mentor junior developers and share technical expertise within the delivery team.
• Produce and maintain comprehensive technical documentation and implementation roadmaps.
• Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement.

Requirements Experience: 5–8 years of hands-on ServiceNow development with a proven record in ITOM, IRM, Discovery, Service Mapping, and CMDB project delivery.

Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping)

Technical Skills:

• Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations.
• Understanding of cloud, on-premise, and hybrid infrastructure.
• Strong grasp of ITIL and configuration management best practices.