Key Account Manager (HORECA)

Your goal is to position 1872 Clipper Tea Co. as the undisputed "Tea Partner of Choice" for the luxury service sector.

Key Responsibilities:

1. Strategic Account Management

• Lead the growth and retention strategies for our key hotel partners, ensuring 1872 Clipper Tea is a hallmark of their guest experience.
• Build deep-rooted connections with F&B Directors, Executive Chefs, and Procurement Heads across the luxury hospitality ecosystem.
• Conduct quarterly business reviews (QBRs) with strategic accounts to align our product roadmap with their evolving service goals.
• Spearhead the transition to sustainable and eco-friendly packaging materials across all HORECA channels.

1. Hospitality Sector Development

• Proactively hunt and secure new partnerships within high-end segments, including luxury hotels, fine dining establishments, and premium café groups.
• Identify opportunities for menu integration and the development of "Signature Tea" programs tailored to each partner’s unique brand identity.
• Lead immersive tea tastings and professional training sessions for hospitality staff to ensure excellence in tea service.

1. Wholesale & Category Leadership

• Lead high-value negotiations and structure long-term supply agreements with major hospitality groups.
• Work together with the AGM to develop a seamless "customer journey" for the HORECA category, from initial pitch to post-sale support
• Work closely with the product team to launch hospitality-exclusive tea offerings, seasonal programs, and curated pairing menus.

1. Commercial & Performance Management

• Achieve and exceed assigned revenue targets while maintaining strong gross margin discipline.
• Forecast demand and support production planning to ensure consistent supply for high-volume partners.
• Track sales performance, account growth, and competitor movements within the Singapore luxury market.

• 5+ years in Key Account Management or Business Development within the premium F&B or luxury hospitality sector.
• A strong existing network of F&B decision-makers and purchasing managers in Singapore.
• Proven ability to manage $1M+ portfolios and navigate complex, multi-stakeholder contract negotiations.
• A sophisticated communicator with a passion for tea who can represent a heritage brand with poise and professionalism.

About The 1872 Clipper Tea Co.

Founded in Singapore and part of the B.P. de Silva Group, we are a distinguished specialty tea blender on a mission to move tea forward. We are redefining the modern tea experience—making the premium tea ritual accessible, vibrant, and relevant to a new generation.

Through ethically sourced teas, world-class retail boutiques, and our signature tea bars, we bridge the gap between deep-rooted heritage and contemporary lifestyle. We don't just sell tea; we curate sensory experiences that honor the grower and inspire the consumer.

Our Culture: How We Show Up

At The 1872 Clipper Tea Co., we operate at the intersection of tradition and disruption. We are looking for a professional who embodies our core values:

• P – Resilient Positivity: Meeting market challenges with a “can-do” spirit.
• E – Excellence: Setting the gold standard in every account interaction.
• A – Total Accountability: Owning the relationship from "leaf to cup."
• C – Radical Collaboration: Supporting the wider team to create the greatest collective impact.
• H – Uncompromising Honesty: Maintaining transparency and integrity in every deal.
• E – Active Empathy: Valuing the perspectives of our producers and our clients alike.
• S – Super Hungry: Continuously learning and never settling for "good enough."

• Strategic Leadership: Direct influence in shaping the future of an established heritage brand.
• Wellness & Benefits:
• Monthly commissions + annual performance bonus.
• Up to $1,600 in medical and dental coverage.
• Up to 18 days of annual leave.
• Exclusive staff discounts across all B.P. de Silva Group brands.
• Complimentary daily specialty drinks at our tea bars.