Administrator (Sales Support)

Job Responsibilities

• Handle and respond to customer enquiries related to Engineering Sales.
• Monitor and ensure all customer enquiries are attended to and resolved promptly.
• Prepare, process, and follow up on sales quotations.
• Review completed jobs and submit documentation for invoicing.
• Liaise with customers on Goods Receipt (GR) status for customer portal submissions.
• Coordinate with the Field Service Department on pending Purchase Requisition (PR) and Purchase Order (PO) matters.

• Handle customer enquiries related to Contract Sales.
• Monitor and ensure timely follow-up and resolution of customer enquiries.
• Process billings for Maintenance Contracts and coordinate with Finance on billing-related matters.
• Submit Bills of Quantity (BQ) and follow up with customers on PO and GR status.
• Process billings for Permit-To-Operate (PTO) Contracts and coordinate with Finance on billing-related issues.

• Provide support for insurance-related matters.
• Coordinate and manage annual customer surveys.
• Perform general administrative duties, including filing, documentation, and stationery management.
• Coordinate meetings and prepare meeting minutes.
• Coordinate with Event PIC on CSR and company activities.
• Perform any other tasks or special assignments as directed by the Head of Department to support sales operations.

• Diploma / Advanced / Higher / Graduate qualification in Business Administration or related fields.
• Minimum 5 years of relevant experience in business administration or sales support.
• Experience in the same industry is an advantage.
• Good working knowledge of CRM systems, SAP, and Microsoft Office.
• Strong interpersonal and communication skills; able to work effectively with all levels of staff.
• Able to commence work at short notice.