Assistant Cafe Supervisor / Cafe Supervisor - Geylang

Job Overview

Your leadership skills will help elevate the experience of our guests and improve the overall functionality of the café.

Key Responsibilities:

• Supervise and lead a team of café assistants, ensuring high levels of performance, motivation, and customer service.
• Manage the day-to-day operations of the café, including ordering supplies, preparing beverages, and ensuring stock levels are adequate.
• Oversee the cleanliness and organization of the café area, ensuring all health and safety guidelines are followed.
• Handle customer inquiries, feedback, and complaints in a professional and efficient manner.
• Train and mentor new café staff, ensuring they are knowledgeable in café procedures, food safety standards, and customer service.
• Monitor cash handling, sales, and stock levels, ensuring accuracy in the point-of-sale system.
• Implement café promotions and upsell retail souvenirs to enhance the customer experience.
• Ensure the café meets or exceeds company standards for cleanliness, presentation, and service.
• Work closely with the retail team to coordinate in-store promotions and events.
• Perform administrative tasks such as staff scheduling, inventory tracking, and reporting.

Qualifications:

• Previous experience as a Café Assistant or in a supervisory role in a café or retail environment.
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• In-depth knowledge of food preparation, hygiene practices, and customer service excellence.
• Ability to thrive in a fast-paced, dynamic retail environment.
• Proficient in POS systems and cash handling.
• Ability to multitask and prioritize effectively.
• Flexibility to work weekends, evenings, and holidays as required.