Senior/Staff Customer Service Representative
STATS ChipPAC Yishun Full-time
Manage Customer production order releases inclusive weekend support if require
- Drive Customer Service Index to improve operational indices for customers.
- Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address.
- Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
- Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
- Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
- Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.
- Handle with Shipping on inbound/outbound requests.
- Make arrangements for customer visits and maintain good relationships with customer
Aik Moh Paints & Chemicals Pte LtdChoa Chu Kang, 11 km from Yishun
Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
Order...
Safran Helicopter EnginesSengkang, 8 km from Yishun
Job Title: Customer Service Representative
Supervisor: Customer Support Director
Summary of Job Purposes
Manage and Coordinate all of the customer support and service aspects of Safran Helicopter Engines’ customers within a given region. Customer...
STATS ChipPACSembawang, 3 km from Yishun
Manage Customer production order releases inclusive weekend support if require
• Drive Customer Service Index to improve operational indices for customers.
• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel...