Education Sales Consultant (Well-being & Psychology Education)

Job Summary

The Education Sales Consultant is responsible for driving student enrolment by engaging prospective learners, understanding their goals, and recommending suitable programmes. This role plays a key part in converting leads into students while delivering a consultative and student-centric sales experience aligned with the organisation’s mission.

1. Lead Management & Sales Conversion (Core Function)

• Follow up on inbound leads from marketing campaigns, events, and enquiries
• Conduct consultations (phone, virtual, or in-person) to understand learner needs
• Recommend suitable programmes and provide course guidance
• Achieve enrolment targets and conversion KPIs
• Maintain accurate records of leads and sales activities in CRM (e.g., Salesforce)

1. Student Advisory & Relationship Building

• Provide personalised advice on course selection and learning pathways
• Address enquiries on programme details, fees, schedules, and outcomes
• Build strong relationships with prospective and current students
• Deliver a positive and professional consultation experience

1. Collaboration with Marketing Team

• Provide feedback on lead quality and campaign effectiveness
• Support marketing initiatives such as webinars, info sessions, and events
• Participate in outreach activities and promotional campaigns

1. Coordination with Operations & Academic Teams

• Work closely with Operations on class schedules, availability, and enrolment processing
• Ensure accurate communication of course details to students
• Liaise with Academic team when needed for programme-related clarifications

1. Sales Administration & Reporting

• Track and report on sales performance and pipeline
• Ensure proper documentation of enrolments and payments
• Monitor conversion rates and identify improvement opportunities

1. Customer Experience & Follow-Up

• Conduct timely follow-ups with prospects to nurture leads
• Support students through the enrolment process
• Handle basic feedback and escalate issues when necessary

• Monthly/quarterly enrolment targets
• Lead-to-enrolment conversion rate
• Response time to enquiries
• Customer satisfaction and consultation quality
• Accuracy of CRM data and reporting

Requirements

• Degree holder
• 1–3 years of experience in sales, education consulting, or customer-facing roles
• Experience in education industry
• Familiarity with Salesforce or similar CRM systems

• Strong communication and interpersonal skills
• Consultative sales approach with a customer-first mindset
• Results-driven with ability to meet targets
• Good organisational and follow-up skills
• Comfortable using CRM systems and digital tools

• Passionate about helping individuals achieve their learning goals
• Confident, persuasive, and empathetic communicator
• Self-motivated with strong sense of ownership
• Able to thrive in a target-driven environment
• Interest in personal development, learning, or wellbeing