Technical Customer Success Specialist

The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

• Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
• Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
• Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.

PRIMARY RESPONSIBILITIES:

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
• Work to ensure that HP products are properly integrated with existing customer tool sets.
• Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
• Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity within the CRM.

• Solid experience in services delivery involving endpoint solutions.
• Technical understanding of endpoint solutions and how these solutions are managed.
• Customer-facing experience including understanding of customer success for software-based services.
• Exceptional collaboration and relationship-building skills with the ability to develop strong working relationships at all levels of management, both within the customer organization and within HP.
• Technical knowledge of software deployment tools & techniques such as SCCM, Intune, PowerShell scripting, etc.
• At least 5+ years related technical experience developing, implementing, managing, and sustaining Enterprise IT systems.
• Good understanding of Windows endpoint OS and OS management.
• Hands on experience with deploying, troubleshooting, and updating endpoint software.
• Comfort communicating, navigating, and sustaining relationships at all levels within targeted accounts
• Bachelor of Sciences: Computer Engineering, Systems Engineering or relevant experience.
• Up to 25% travel is expected to support customer activities.